36bet Privacy Policy — Our commitment to protecting your data

36bet collects various types of data to help us deliver and improve our services.

Personal Information

During registration, you provide the following information:

• Full Name: Full name as it appears on your national ID
• Date of Birth: Required for Age Verification
• Mobile Number: For account verification and communication
• Email Address: For account notifications and security alerts
• Address: Used for the identity verification process

Identity Verification Data (KYC)

• National ID (NID) or Passport Copy
• Selfie or Video Verification (if required)
• Proof of Address (Utility Bill or Bank Statement)

Financial Information

For payment processing, 36bet retains your mobile banking number and transaction history. However, your complete banking credentials are never stored.

36bet collects information in the following ways:

• Direct Provision: Through the registration form, KYC process, and customer support communications.
• Automatic Collection: Your device's IP address, browser type, operating system, and time spent on the site.
• Cookies & Tracking: Cookies are used to enhance your experience on the site.
• Gaming Data: Your gaming history, bet amounts, and winnings records.

36bet uses the data collected for the following purposes:

36bet never sells your data to advertisers or shares it with third parties for profiling purposes.

36bet does not share your personal information with third parties. However, limited sharing may occur in the following circumstances:

Payment Processor

Only the information necessary to process transactions is shared with payment partners such as bKash, Nagad, or Rocket. These partners adhere to their own privacy policies.

Legal Obligations

36bet is legally required to disclose information in cases involving court orders, directives from government regulatory bodies, or money laundering investigations.

Game Provider

Game providers such as Evolution Gaming or Pragmatic Play may receive minimal game-related data, but never your personal identifying information.

36bet uses cookies on its website to help enhance your experience.

Types of Cookies

• Essential Cookies: For login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and game settings.
• Analytics Cookies: For collecting site usage statistics. These can be disabled.
• Marketing Cookies: To display relevant offers. Activated on the basis of your consent.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some features of the site to stop working.

36bet retains different types of data for different periods:

• Account Information: For the duration your account is active, and up to 5 years after closure.
• Financial Transactions: Up to 7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Up to 3 years.
• Customer Support Contact: Up to 2 years.

36bet believes you have full ownership of your data. Your rights are outlined below:

Right to Access Information

You may request at any time to know what data 36bet holds about you. We are obliged to respond in writing within 30 days.

Right to Rectification

If any of your information is incorrect, you may request a correction. 36bet will make the update within 72 hours.

Right to Erasure ("Right to be Forgotten")

Under certain circumstances, you may request the deletion of your data. However, some information may need to be retained due to legal obligations.

Right to Object to Processing

You may object to the use of your data for marketing communications or profiling.

To exercise these rights [email protected] to get in touch.

36bet strictly does not collect data from anyone under 18. Our services are exclusively for adults.

• Age verification is conducted at the time of registration.
• In suspicious cases, proof of date of birth may be requested as part of the KYC process.
• If a minor's account is identified, it will be immediately closed and all associated data will be deleted.

Games on the 36bet platform are operated by third-party game providers such as Evolution Gaming or Pragmatic Play. Some technical data may be processed on the providers' own servers during gameplay.

However, these providers are bound by strict data processing agreements with 36bet. They are not permitted to share your information with any marketing parties or third parties.

36bet may update this Privacy Policy from time to time. For significant changes:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the platform.
• The date of any changes will be updated at the top of this page.

If you do not agree to the updated policy, you will have the opportunity to close your account and withdraw your full balance before the changes take effect.